Career

Branch Services Supervisor

JOB DESCRIPTION TITLE: Branch Service Supervisor
DEPARTMENT: Operations
REPORT TO: Branch Service Manager

JOB SUMMARY

Will be responsible for executing operational requirements to optimise overall efficiency of the branches while working closely with other managers to ensure patient centricity. This covers a large branch network which focuses on patient services and includes patient experiences, administration, workflow and clinical/examinations.

Duties and responsibilities:

– Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
– Plays a significant role in long-term planning, project status reporting, and implementing change control processes.
– Oversees and reports weekly, monthly, quarterly, and annual metrics.
– Identifies trends and assess opportunities to improve processes and execution.
– Collaborates with other team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
– Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
– Assesses a variety of situations and provide clarity to teams and stakeholders.
– Solicits and responds to feedback while gaining commitment and support.
– Stays up to date on industry regulations, trends, and technology.
– Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance to regulatory-based best practices.
– Drive excellence, improvement and growth by coaching and developing team members.

Qualification and Experience:

– Completed Tertiary Qualification.
– Ability to utilise outcomes and measures to drive decisions/interventions.
– Systemic thinking.
– Proven Change management experience.
– 2- 3 years’ work experience in a medical environment will be advantageous.
– Strong Process Improvement and Data Analytics Skills.
– Understanding the required evolution of patient experiences and service excellence.
– Good skills with Microsoft Office tools Excel, Word, and PowerPoint.
– Compiling training manuals and improvement plans
– Product and systems training

Enquire: