Frequently Asked Questions
My Images And Reports
How do i get my images and reports?
As a fully digital practice, a patient’s images and reports are instantly available to the referring clinician as they are completed through our imaging software and platforms. This means you do not have to wait for your report following your procedure.
Images are stored in our system for a minimum of 10 years.
We now also offer our patients access to their images via Patient Connect platform as well, visit our Patient Image request page for more information.
Images are stored in our system for a minimum of 10 years.
We now also offer our patients access to their images via Patient Connect platform as well, visit our Patient Image request page for more information.
Making an appointment
Do i need to make an appointment?
No booking is needed for X-Ray examinations.
Please note that emergency procedures will take priority.
An appointment is needed for all other examinations.
Please note that emergency procedures will take priority.
An appointment is needed for all other examinations.
What documents do i need to make my appointment?
Referral letter from your doctor or healthcare provider
Medical Aid card (if applicable)
Identity document (ID, Passport)
WCA paperwork for any IOD claims
Medical Aid card (if applicable)
Identity document (ID, Passport)
WCA paperwork for any IOD claims
Fees and Billing
Are you a medical aid patient?
We charge medical aid rates for most procedures
At Morton & Partners, we only charge the specified medical aid rate for most examinations as determined by your particular medical scheme; Whilst the account remains your responsibility to settle, we will submit your accounts on your behalf to your medical aid scheme if it is in good standing.
When making your appointment:
If you are a member of a medical scheme, please provide proof of your current medical scheme membership when making your appointment. We advise you to review your medical aid plan details to confirm whether a co-payment would apply for your procedure or would be covered from your medical savings account (where applicable). In certain circumstances, a co-payment may be required and or your benefits may be depleted. To the extent that this information is known at the time of service, immediate settlement of the shortfall will be required
Pre-authorisation:
If pre-authorisation is required by your scheme for any particular imaging examination or procedure, it is your responsibility to obtain such pre-authorisation. We invite you to approach us for assistance in applying for pre-authorisation.
Pre-authorisation is, however, not a guarantee of payment and does not absolve you from the responsibility of settling our account.
At Morton & Partners, we only charge the specified medical aid rate for most examinations as determined by your particular medical scheme; Whilst the account remains your responsibility to settle, we will submit your accounts on your behalf to your medical aid scheme if it is in good standing.
When making your appointment:
If you are a member of a medical scheme, please provide proof of your current medical scheme membership when making your appointment. We advise you to review your medical aid plan details to confirm whether a co-payment would apply for your procedure or would be covered from your medical savings account (where applicable). In certain circumstances, a co-payment may be required and or your benefits may be depleted. To the extent that this information is known at the time of service, immediate settlement of the shortfall will be required
Pre-authorisation:
If pre-authorisation is required by your scheme for any particular imaging examination or procedure, it is your responsibility to obtain such pre-authorisation. We invite you to approach us for assistance in applying for pre-authorisation.
Pre-authorisation is, however, not a guarantee of payment and does not absolve you from the responsibility of settling our account.
Are you a private paying patient?
Private-paying patients
Our account will be rendered at our standard private rate.
A reduced preferential rate will apply if the account is settled in full:
• On the same day as the imaging procedure
• If you are admitted to hospital at the time of your imaging procedure, on the same day you are discharged
All non-South African residents are required to settle their radiology account in full on the day of examination or discharge from hospital if admitted as an in-patient. All South African residents who have contracts with insurance companies or international medical aid schemes are required to settle their accounts with us on the day of examination or discharge from hospital if admitted as an in-patient.
Our account will be rendered at our standard private rate.
A reduced preferential rate will apply if the account is settled in full:
• On the same day as the imaging procedure
• If you are admitted to hospital at the time of your imaging procedure, on the same day you are discharged
All non-South African residents are required to settle their radiology account in full on the day of examination or discharge from hospital if admitted as an in-patient. All South African residents who have contracts with insurance companies or international medical aid schemes are required to settle their accounts with us on the day of examination or discharge from hospital if admitted as an in-patient.
Would you like to pay your invoice?
Follow the link to our online payments page, where you can also get the banking details of the respective practices.
I would like to pay my invoice
I would like to pay my invoice
What is Radiology?
What is radiology?
Radiology is a part of medical science that specialises in the diagnosis of diseases by obtaining and interpreting medical images.
Medical images are obtained in a variety of ways. Some using X-rays or radioactive substances, others by using sound waves or the body’s natural magnetism. Results may be combined with other examinations and tests to help decide on the most appropriate treatment.
The field of Radiology includes diagnosis (and treatment) for all ages and across and inside all parts of the human body. Because there are so many aspects to radiology there can be various ‘sub-specialities’ where doctors and their staff specialise in specific parts of the body or uses of radiological technology.
Medical images are obtained in a variety of ways. Some using X-rays or radioactive substances, others by using sound waves or the body’s natural magnetism. Results may be combined with other examinations and tests to help decide on the most appropriate treatment.
The field of Radiology includes diagnosis (and treatment) for all ages and across and inside all parts of the human body. Because there are so many aspects to radiology there can be various ‘sub-specialities’ where doctors and their staff specialise in specific parts of the body or uses of radiological technology.
What does a radiologist do?
Radiologists are medical specialists who, after completing their medical degrees, specialise for another four years in the interpreting of X-rays and scans. Training involves learning to understand and interpret images from X-rays, ultrasound, CT and MRI as well as advising referring doctors on the best ways of imaging (getting results and images) for specific problems. Radiologists work in collaboration with referring doctors and specialists, providing advice and are always available to discuss the results of diagnostic tests and examinations with their patients.
What does a radiographer do?
Radiographers form part of the diagnostic team by operating the equipment and producing the X-rays and images used by the radiologists to make their diagnosis. An important part of their job is to explain the procedure to the patient and ensure that the equipment is used optimally. Radiographers qualify through formal training of up to four years and may go on to work exclusively in a specialist field of radiology.
Radiation levels and safety
About radiation exposure?
Most of us are exposed to some low-level radiation just by going about our daily lives, which is generally considered safe. Some imaging procedures provide additional exposure to radiation. For most people, occasional imaging procedures throughout their lifetime won’t be an issue, but doctors must assess the valuable medical information from these procedures against the minor increased risk that too much radiation may cause on a case by case basis.
Some imaging tests, such as MRI and ultrasound, involve no radiation, while others, such as X-rays, CT scans, mammograms and fluoroscopy do expose you to minimal amounts of radiation. The amount of radiation varies from test to test and depends on a number of other factors, including your weight, the number of views taken and the equipment.
Some imaging tests, such as MRI and ultrasound, involve no radiation, while others, such as X-rays, CT scans, mammograms and fluoroscopy do expose you to minimal amounts of radiation. The amount of radiation varies from test to test and depends on a number of other factors, including your weight, the number of views taken and the equipment.
How do we minimise your exposure to radiation?
We only perform imaging procedures for diagnostic use, thus many of our procedures need to be referred by a physician. When conducting the exam we use appropriate radiation doses to provide high-quality images to help our radiologist develop an accurate report.
Here are a few examples of how we keep your radiation exposure to a minimum when you have a CT scan, X-ray or other test involving radiation:
• We work with your doctor to make sure your test is necessary and appropriate. If we have any questions about a procedure your doctor ordered, we may call him or her, and, when appropriate, we may suggest a way to get good test results with a lower radiation dose.
• We adhere to the regulations and codes of conduct as set out by The Radiological Society of South Africa.
• We use special protective equipment to cover your unprotected areas to avoid unnecessary exposure to radiation.
• We carefully adjust the amount of radiation to make it optimal for your weight and age, and we have special software that adjusts the dose to match the thickness of each section that is imaged on a CT scan.
Here are a few examples of how we keep your radiation exposure to a minimum when you have a CT scan, X-ray or other test involving radiation:
• We work with your doctor to make sure your test is necessary and appropriate. If we have any questions about a procedure your doctor ordered, we may call him or her, and, when appropriate, we may suggest a way to get good test results with a lower radiation dose.
• We adhere to the regulations and codes of conduct as set out by The Radiological Society of South Africa.
• We use special protective equipment to cover your unprotected areas to avoid unnecessary exposure to radiation.
• We carefully adjust the amount of radiation to make it optimal for your weight and age, and we have special software that adjusts the dose to match the thickness of each section that is imaged on a CT scan.
Can i have a imaging procedure if i am pregnant?
Most medical imaging exams are generally safe during pregnancy. If you are pregnant, it is acceptable to have an imaging exam when your doctor considers it necessary to determine your future course of medical care.
Please inform our staff when making your booking if you suspect you might be pregnant.
Ultrasound and magnetic resonance imaging (MRI) procedures use radiation very different from x-rays. Ultrasound is commonly used during pregnancy, with no known cases of harm to an unborn baby from such a procedure. Though not used as often as ultrasound, the same is true of MRI.
Radiography, fluoroscopy, computed tomography (CT) and nuclear medicine imaging exams all use x-rays to produce images. X-rays are an example of ionizing radiation. This type of radiation can be harmful when delivered in high quantities, but such quantities are seldom reached in medical examinations. Therefore, the potential risk is very small.
Even so, it is important that your doctor and our radiographers know you are pregnant before an x-ray, CT or nuclear imaging examination is being considered. Being aware of your pregnancy can help your doctor select the most appropriate imaging exam for your condition and keep your exposure to radiation at levels as low as reasonably achievable to produce the necessary information.
Please inform our staff when making your booking if you suspect you might be pregnant.
Ultrasound and magnetic resonance imaging (MRI) procedures use radiation very different from x-rays. Ultrasound is commonly used during pregnancy, with no known cases of harm to an unborn baby from such a procedure. Though not used as often as ultrasound, the same is true of MRI.
Radiography, fluoroscopy, computed tomography (CT) and nuclear medicine imaging exams all use x-rays to produce images. X-rays are an example of ionizing radiation. This type of radiation can be harmful when delivered in high quantities, but such quantities are seldom reached in medical examinations. Therefore, the potential risk is very small.
Even so, it is important that your doctor and our radiographers know you are pregnant before an x-ray, CT or nuclear imaging examination is being considered. Being aware of your pregnancy can help your doctor select the most appropriate imaging exam for your condition and keep your exposure to radiation at levels as low as reasonably achievable to produce the necessary information.