Patient Connect
introduction
Your Images & Reports, all in one place
As a fully digital practice, our patients enjoy convenient access to their images and reports through the Patient Connect platform.
Your referring doctor receives your images and report swiftly via a secure platform, giving them time to review your results and discuss them with you first. To support this, patient access on Patient Connect opens 7 days after your examination — ensuring you receive the right guidance alongside your results.
For urgent queries or assistance accessing your images and report in an emergency, please email our team at mymorton@morton.co.za, including your name, date of birth and examination details.
Safe, simple, secure access
Patient Connect Login
Securely access your radiology images and reports online.
Frequently Asked Questions to help you get going:
Accessing Patient Connect
Do I need my images and report?
As a patient-centric practice, we now offer our patients access to their images via our Patient Connect Platform. This will allow you to access your images from anywhere and at any time – even your mobile phone.
To get started,:
- You'll need your Portal Pass with the 16-digit Icode, simply ask for your Portal Pass while in-branch, or email mymorton@morton.co.za to have it sent to you.
Please note that studies taken on the day will only become available on the platform after 7 days, to allow your doctor time to review your results first.
If you need urgent access to a specific study, please email mymorton@morton.co.za and our team will assist you.
- You can also create an account to gain access to all your studies going forward via the Patient Connect platform, by using your own secure login details.
The benefits of having access to your images and reports via Patient Connect:
– ACCESS to all your reports and images history at Morton & Partners.
– CONTROL to update your records (passwords, contact email)
– REFER back to your images should you need to have comparative studies done (e.g. mammograms).
– CONFIDENTIALITY is ensured via our secure platform.
Note that Morton & Partners will always recommend consulting with your referring doctor prior to viewing your results as they may contain adverse findings which would be better discussed in consultation with your doctor.
To get started,:
- You'll need your Portal Pass with the 16-digit Icode, simply ask for your Portal Pass while in-branch, or email mymorton@morton.co.za to have it sent to you.
Please note that studies taken on the day will only become available on the platform after 7 days, to allow your doctor time to review your results first.
If you need urgent access to a specific study, please email mymorton@morton.co.za and our team will assist you.
- You can also create an account to gain access to all your studies going forward via the Patient Connect platform, by using your own secure login details.
The benefits of having access to your images and reports via Patient Connect:
– ACCESS to all your reports and images history at Morton & Partners.
– CONTROL to update your records (passwords, contact email)
– REFER back to your images should you need to have comparative studies done (e.g. mammograms).
– CONFIDENTIALITY is ensured via our secure platform.
Note that Morton & Partners will always recommend consulting with your referring doctor prior to viewing your results as they may contain adverse findings which would be better discussed in consultation with your doctor.
How do I activate my profile?
Patient Connect allows 2 ways of accessing your information:
PORTAL PASS (using the 16 digit I-code):
- Gives you access to one specific study. Request your Portal Pass (I-code) from our patient administrators in-branch, or via email at mymorton@morton.co.za.
- You'll be asked a few security questions when logging in – keep your Portal Pass document handy, as it includes hints to help you answer them.
CREATE AN ACCOUNT:
- Another option would be to Create an Account, you can do so by accessing https://patient.morton.co.za/ and clicking on ”Create an Account”.
This will allow you to access your full imaging history and create your own password and username.
- All the details you need to create your account are already on your Portal Pass – just refer to it for the security question hints.
PORTAL PASS (using the 16 digit I-code):
- Gives you access to one specific study. Request your Portal Pass (I-code) from our patient administrators in-branch, or via email at mymorton@morton.co.za.
- You'll be asked a few security questions when logging in – keep your Portal Pass document handy, as it includes hints to help you answer them.
CREATE AN ACCOUNT:
- Another option would be to Create an Account, you can do so by accessing https://patient.morton.co.za/ and clicking on ”Create an Account”.
This will allow you to access your full imaging history and create your own password and username.
- All the details you need to create your account are already on your Portal Pass – just refer to it for the security question hints.
How do I view my images?
For the best experience with full functionality, we recommend using the Patient Connect Platform on a desktop.
It's also accessible from your mobile device (Android or iOS), though with some limited functionality.
Your profile will show all your related exams.
Accessing a specific exam:
- Click on the relevant exam you wish to view – this will take you to a summarised view of your exam (summary report).
- To access your images, click on the Images tab and select "Open in Xero Viewer."
- This will open your full report on the left of the screen, with your exam images on the right. Depending on the type of study, you'll be able to scroll through your images.
It's also accessible from your mobile device (Android or iOS), though with some limited functionality.
Your profile will show all your related exams.
Accessing a specific exam:
- Click on the relevant exam you wish to view – this will take you to a summarised view of your exam (summary report).
- To access your images, click on the Images tab and select "Open in Xero Viewer."
- This will open your full report on the left of the screen, with your exam images on the right. Depending on the type of study, you'll be able to scroll through your images.
Will I be able to access my family’s exams?
Yes, if you have access to the relevant username and password, you will be able to access the family members profile.
The current system allows for a separate account for each patient registered.
The current system allows for a separate account for each patient registered.
How long do you keep my images on the system?
You will be able to access your images and/or reports at any time once you have created your account.
Images are stored in our system, as per relevant regulations.
Images are stored in our system, as per relevant regulations.
My doctor and my reports
Can my doctor access my exam?
As a fully digital practice, a patient’s images and reports are almost instantly available to the referring doctor as they are processed by our imaging software and platforms.
This enables your clinician to provide you with feedback once he has reviewed the exam details.
Best of all this means you do not have to wait in our branch for your report following your procedure.
Please direct all queries regarding your results to your referring doctor.
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis.Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
This enables your clinician to provide you with feedback once he has reviewed the exam details.
Best of all this means you do not have to wait in our branch for your report following your procedure.
Please direct all queries regarding your results to your referring doctor.
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis.Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
I have a question about my exam, who can I speak to?
Please direct all queries regarding your results to your referring doctor.
PLEASE NOTE: Your doctor may not yet have seen your results by the time you view them.
PLEASE NOTE: Your doctor may not yet have seen your results by the time you view them.
Why can I only access my images after 7 days?
Your images and report will be available on Patient Connect 7 days after your initial examination.
This will allow your referring doctor time to review your images and assess the appropriate treatment plan if required.
Should you urgently require your report & images due to immigration or other procedural requirements, please contact us by emailing your name, Date of Birth and study details (venue, examination type) to mymorton@morton.co.za
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis.Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
This will allow your referring doctor time to review your images and assess the appropriate treatment plan if required.
Should you urgently require your report & images due to immigration or other procedural requirements, please contact us by emailing your name, Date of Birth and study details (venue, examination type) to mymorton@morton.co.za
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis.Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
Technical questions
Why do I need a personalised password?
Your Patient Connect profile includes secure details and medical information, it is therefore very important to create your own secure login. Should you need to reset the password, please utilise the links on the login page.
Can I share my images with someone?
The current version of this platform is not enabled to share images and reports at this stage. You are however able to download the images via the Patient Connect Platform, and reshare via email or any secure platform of your preference.
Do you need a bit more help?
Contact our service desk by emailing mymorton@morton.co.za or by using the Get Help or messaging tools on the Patient Connect platform.