As a fully digital practice, our patients has convenient access to their images and reports through the Patient Connect platform. By allowing patients access to their Morton & Partners radiology records we hope to facilitate faster turnaround times for patients and ultimately less time spent in the waiting room.
Images and reports are swiftly accessible to your referring doctor via a secure platform, ensuring that our patients can await feedback with peace of mind.
For urgent queries or assistance with accessing your images and report in case of emergency, please email our team at mymorton@morton.co.za. Please include your name, date of birth and examination details.
TOP TIP: Make sure to have your I-code on hand before accessing the Patient Connect Platform!
Click here to access Patient Connect
Below are a few Frequently Asked Questions to help you get going:
Accessing Patient Connect
Do I need my images and report?
As a patient-centric practice, we now offer our patients access to their images via our Patient Connect Platform. This will allow you to access your images from anywhere and at any time – even your mobile phone.
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis. Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
The benefits of having access to your images and reports via Patient Connect:
- – FULL ACCESS to all your reports and images history at Morton & Partners.
- – FULL CONTROL to update your records (passwords, contact email)
- – BE INFORMED every time new images or results are loaded onto your profile.
- – REFER back to your images should you need to have comparative studies done (e.g. mammograms)
- – CONFIDENTIALITY is ensured via our secure platform.
Note that Morton & Partners will always recommend consulting with your referring doctor prior to viewing your results as they may contain adverse findings which would be better discussed in consultation with your doctor.
How do I activate my profile?
Patient Connect allows 2 ways of accessing your information:
- I-CODE ACCESS:
- This method will allow you to access one specific study. The16 digit I-code can be requested from our friendly patient administrators in branch or via our service desk (mymorton@morton.co.za) and is only valid for a specified period.
- Note that you will be asked a few security questions, so best the keep the document provided on hand for guidance.
CREATE AN ACCOUNT:
Another option would be to Create an Account, you can do so by accessing https://patient.morton.co.za/ and clicking on ”Create an Account”. This will allow you to access your full imaging history and create your own password and username.
How do I view my images?
Please use your Windows or Android devices, IOS devices to access full version (images and reports) of the Patient Connect Platform.
Your profile will show all your related exams.
Accessing a specific exam:
1. Click on the relevant exam you wish to view, this will go to a summarised view of your exam (summary report).
2. To access your images you can click on the Images tab and select the “Open in Xero Viewer” button.
This will open to your full report (on the left of the screen) and exam images on the right of the screen. Depending on the type of study you will be able to scroll through your images.
Will I be able to access my family’s exams?
Yes, if you have access to the relevant username and password, you will be able to access the family members profile.
The current system allows for a separate account for each patient registered.
How long do you keep my images on the system?
You will be able to access your images and/or reports at any time once you have created your account.
Images are stored in our system, as per relevant regulations.
My doctor and my reports
Can my doctor access my exam?
As a fully digital practice, a patient’s images and reports are almost instantly available to the referring doctor as they are processed by our imaging software and platforms.
This enables your clinician to provide you with feedback once he has reviewed the exam details.
Best of all this means you do not have to wait in our branch for your report following your procedure.
Please direct all queries regarding your results to your referring doctor.
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis. Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
I have a question about my exam, who can I speak to?
Please direct all queries regarding your results to your referring doctor.
PLEASE NOTE: Your doctor may not yet have seen your results by the time you view them.
Why can I only access my images after 7 days?
Your images and report will be available on Patient Connect 7 days after your initial examination.
This will allow your referring doctor time to review your images and assess the appropriate treatment plan if required.
Should you urgently require your report & images due to immigration or other procedural requirements, please contact us by emailing your name, Date of Birth and study details (venue, examination type) to mymorton@morton.co.za
Note that your radiological report provides only a partial insight into your current clinical condition. Your treating doctor will draw insights from other sources such as their own clinical examination, lab results, clinical history, etc. to provide you with a holistic diagnosis. Thus Morton & Partners recommends consulting with your treating doctor prior to viewing your radiological results.
Technical questions
Why do I need a personalised password?
Your Patient Connect profile includes secure details and medical information, it is therefore very important to create your own secure login. Should you need to reset the password, please utilise the links on the login page.
My email has changed, now what?
Should your email have changed after your last visit, the notification will be sent to your email address submitted during your last visit. Please provide our teams with your latest email address as all notifications will be sent to the email address recorded in the branch.
Can I share my images with someone?
The current version of this platform is not enabled to share images and reports at this stage.
You are however able to download the images once access and reshare via email or any secure platform of your preference.
Do you need a bit more help?
Contact our service desk by emailing mymorton@morton.co.za or by using the Get Help or messaging tools on the Patient Connect platform.